Excel For Us Hustlers
Last Updated: June 2026
Thank you for purchasing products and services from Excel For Us Hustlers.
We are committed to providing high-quality online training, digital resources, downloadable materials, and educational content. Because our products are delivered electronically and provide immediate access to proprietary digital content, our refund and return policy differs from that of physical products.
1. Digital Products and Online Courses
All products sold through Excel For Us Hustlers are digital products, including but not limited to:
- Online training courses
- Video tutorials
- Downloadable workbooks
- Excel VBA templates
- PDF guides
- Course resources and supporting materials
Upon successful payment, customers receive immediate or near-immediate access to the purchased content.
Due to the nature of digital products, such products cannot be returned once accessed, downloaded, streamed, copied, or used.
2. Refund Eligibility
Refund requests may be considered only under the following circumstances:
2.1 Duplicate Payment
A full refund will be issued if a customer is charged more than once for the same product due to a technical or payment processing error.
2.2 Failure of Product Delivery
A refund may be granted where:
- Payment was successfully processed; and
- Access to the purchased course or digital product was not provided; and
- Our support team is unable to resolve the issue within a reasonable period.
2.3 Incorrect Product Purchased
If a customer mistakenly purchases the wrong course and has not yet accessed any course content, downloaded any materials, or viewed any lessons, a refund or course transfer may be considered at our sole discretion.
3. Non-Refundable Circumstances
Refunds will generally not be granted where:
- The customer has accessed the course.
- The customer has viewed lessons or videos.
- The customer has downloaded any course materials.
- The customer no longer requires the course.
- The customer expected different outcomes from the training.
- The customer lacks the necessary software, equipment, or internet access.
- The customer did not complete the course.
- The customer purchased the course during a promotion or special offer period.
4. Technical Support
If you experience technical difficulties accessing your course or materials, please contact us before requesting a refund. Our support team will make reasonable efforts to resolve access issues promptly.
Support Email:
5. Consumer Protection Compliance
This policy is intended to comply with applicable provisions of the Consumer Protection Act, 68 of 2008, of South Africa.
Nothing in this policy limits or excludes any rights that consumers may have under applicable South African law.
6. Refund Request Procedure
To request a refund, please email:
Include:
- Full name
- Email address used for purchase
- Order number
- Date of purchase
- Reason for refund request
Refund requests must be submitted within 7 calendar days of purchase.
7. Processing of Approved Refunds
Where a refund is approved, payment will be returned using the original payment method where possible.
Approved refunds are typically processed within 7 to 14 business days, depending on the payment provider and banking institution.
8. Contact Information
Excel For Us Hustlers
Email: info@excelforushustlers.com
Website: https://excelforushustlers.com
We appreciate your support and remain committed to providing valuable and practical Excel VBA, automation, and productivity training.
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